We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

Investors will be treated fairly at all times

Complaints raised by Investors will be dealt with courtesy and in a timely manner

Queries and Complaints will be treated efficiently and fairly.

The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

The Research Analyst has a dedicated Client Servicing Team which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients. The Client Servicing Team complaint@tglevels.com

Grievance Redressal Mechanism.

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team at complaint@tglevels.com alternatively, the Investor may call on our customer care number – +91 9152315141.

Clients can call on our Compliance officer number – +91 9152315141 or alternatively, the Investor may write to the Research Analyst team at complaint@tglevels.com and the client can expect a reply within 10 business days of approaching the Research Analyst team and if the Investor does not receive a response within 10 business days of writing to the Client servicing team.

In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:-

https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.

A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/

Dear Investor.

Greetings from TG Levels!!!

We value your trust and want to ensure that you have the best possible experience with our services. Please be informed that all our offers. Promotions, discounts, and sales-related email communications from TG Levels will only be sent from the email address: contact@tglevels.com .

It has come to our attention that unauthorized entities may attempt to imitate our communication channels for malicious purposes. To protect yourself from potential phishing scams or fraudulent activities, please be cautious and only respond to emails originating from the specified official email address: contact@tglevels.com

If you have any doubts or concerns about the authenticity of an email, please reach out to our customer support number 9152615121 or email us at contact@tglevels.com

Thank you for your understanding and cooperation.